Jami is a proven, results-oriented MBA and Six Sigma Black Belt-certified general management executive with over 20 years of demonstrated experiences and success in leading high risk, high visibility projects, and solving complex business problems, programs facilitation (Zune distribution) and delivering large-scale initiatives. Broad spectrum of turnaround management, e-commerce operations management, marketing strategy, business development, process improvement, project management, information technology management and multichannel retail experience. Proven track record managing cross-functional teams in U.S. and international markets with exceptional business results. Strong strategic, leadership, intercultural, analytical and communication skills. Established success in collaborating with city and county government agencies to implement policies and procedures that ensure efficiency.

Jami has over 20 years of advanced knowledge and progressive experience in a wide range of technical disciplines such as systems analysis, IT quality assurance, system administration, network administration, software development/configuration, environment hosting, and cyber security. Jami’s Project Management and Program Management support practices are generally based on the Project Management Institute’s (PMI) Standard for Program Management. She leverages industry standard project management processes as defined in the Project Management Book of Knowledge (PMBOK). Using distinctive, insight‐driven change analytics tools and our readiness assessment methods, Jami manages and leads end-to-end PM lifecycle, and support clients to develop and adopt new ways of using technology to deliver new service experiences to their customers and across the enterprise. She is also experienced in using business and management principles involved in planning, leadership techniques, and coordination of people and resources.

Key Specialties: Turnarounds, Corporate Renewal, Law, Compliance, Startups, Business Strategy, Coaching, Management Consulting, Electronic Software Delivery, Executive Management, Digital Distribution, Forecasting, Inventory Management, Invoicing, Logistics, Marketing, Process Engineering, Quality, Reporting, Six Sigma, Strategy, Supply Chain, Operational Improvements, CRM & Enterprise Implementation, Process Outsourcing, Product Planning

Program Management Expertise: Jami plans and manages projects to control overall project scope, budgets, and schedules for multi-project engagements. She maintains contractor interface with the senior levels of the customer’s organization, and consults with customer and contractor personnel to formulate and review task plans and deliverables, and provide conformance with program and project task schedules and costs and contractual obligations.

Project Management Expertise: She manages, plans, and coordinates activities of projects. Jamian reviews project proposals or plans to determine schedule, funding limitations, procedures for accomplishing projects, staffing requirements and allotment of available resources to various phases of projects. She also establishes work plans and coordinates staffing for each phase of project and arranges for recruitment or assignment of project personnel. She identifies functional or cross-functional requirements and resources required for all tasks.

Project Communication Expertise: Jami develops communication systems that communicates project issues and other pertinent information to Clients’ Sponsor, Steering Committee, IT Operations Group, contractors and Quality Assurance, and other stakeholders to manage, track, facilitate and plan for all project phase activities and to ensure the timely delivery of quality product. She employs and ensure clear communication strategies, coordination, process management, organization readiness, and staff readiness, in executing all requirements per all engagements. Jami leverages her many years of experience in significantly enhancing the standard project Communication Plan to support the increased depth and breadth of communications required for project management of this magnitude. The communication plan will augment the project’s overall Communication Plan.

Below are Jami’s experiences and qualifications in addition to her supplied resume:

• A change management professional.
• A project management professional.
• Advanced knowledge and progressively complex experience managing large IT projects to successful implementation and closure.
• Advanced knowledge and progressive experience implementing a variety of project management methodologies, tools, and techniques such as Agile, Waterfall, Lean, Six Sigma, PMBOK, or hybridization of more than one.
• Advanced knowledge and progressive experience in Organizational Change Management (OCM) methodologies, practices, and techniques such as PROSCI.
• Advanced knowledge and technical proficiency in project management software such as Microsoft Team Foundation Server (TFS), and Microsoft Project.
• Experience implementing major IT Infrastructure CRM solutions.
• Basic knowledge of Washington State contracts and procurement law.